Frequently Asked Questions
Everything you need to know about your Sensory Stand experience.
What shipping methods do you offer?
We provide standard and expedited shipping options across the country. Shipping times typically range from 3 to 7 business days depending on your location.
How can I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original packaging and unused condition to qualify for a full refund.
Are your products safe for children?
Yes, safety is our priority. All products at Sensory Stand are rigorously tested and comply with industry standards to ensure they are safe for their intended use.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
Can I change or cancel my order?
Orders can be changed or cancelled within 12 hours of placement. Please contact our support team immediately to request any modifications.